Select an application below for account and data deletion instructions. We permanently delete personal account data within 45 days of a verified request, unless a longer period is required by law.
School Assistant · Data Deletion Instructions
This page explains how students and parents using School Assistant can clear or permanently delete account and application data.
Option 1 · In-App Local Data Reset (Recommended)
- Open School Assistant on your device.
- Go to Settings.
- Tap Clear Local Data or uninstall the app to permanently erase local notes, flashcard decks, and grade targets.
Option 2 · Email Support
Email contact@vetvp.org with the subject line School Assistant · Data Deletion Request. Upon identity verification, 100% of any server-synced records will be permanently deleted within 45 days.
See also: Privacy Policy · Terms of Use
Pathway Network · Data Deletion Instructions
Option 1 · Delete in the app (recommended)
- Open Pathway Network on your device.
- Sign in to the account you want to delete.
- Go to Settings → Delete account.
- Confirm permanent deletion. This cannot be undone.
Option 2 · Email support
Email contact@vetvp.org from the address on your account (or with enough information to verify ownership). Include the app name and your username or email.
What is deleted
We permanently delete your authentication identity, profile, posts and media we control, comments, reactions, messages, notification tokens, wallet profile, and other personal account data associated with your account. Limited transaction, fraud-prevention, moderation, or legal records may be retained when required.
Processing time
Deletion is completed within 45 days of your in-app request or verified email request.
See also: Privacy Policy · Terms of Use
Help Me Vets · Data Deletion Instructions
This page explains how users of Help Me Vets can request permanent deletion of their account and associated personal data. For what we collect and how we use it, see our Privacy Policy.
Option 1 · Delete in the app (recommended)
- Open Help Me Vets on your device.
- Sign in to the account you want to delete.
- Go to Settings → Delete account.
- Confirm permanent deletion. This action cannot be undone.
Option 2 · Email support
If you cannot access the app, email contact@vetvp.org with the subject line Help Me Vets · Data Deletion Request. Include the email address on your account and your username (if any). We may ask you to verify ownership before processing the request.
What is deleted
When deletion is completed, we permanently delete 100% of your personal account data we control, including:
- Authentication identity and profile (email, display name, username)
- Staff or leader status and linked provider records tied to your account
- Facility or VSO requests you submitted
- Peer support session metadata linked to your account
- Crisis or help volunteer application and talk request records tied to your account
- Push notification tokens and notification preferences
Public directory data (VA facilities, Vet Centers, VSO locations, and similar listings) is not your personal account data and is not deleted when you delete your account. We do not delete or modify U.S. Department of Veterans Affairs public facility records in the directory.
What we do not store
Help Me Vets does not store VA patient health records, disability ratings, claims data, or other protected health information from VA clinical systems. Deleting your account therefore does not affect any VA medical record held by the government.
Processing time
In-app and verified email deletion requests are completed within 45 days, and usually much sooner.
Dormant accounts
If an account has no sign-in activity for 24 months, we may email the address on file before deleting or anonymizing personal data, as described in our Privacy Policy.
Cancel a pending deletion
If deletion has not yet been completed, contact contact@vetvp.org from the email on file to request cancellation.
See also: Privacy Policy · Terms of Use
Veterans Pathway Project Inc is an independent 501(c)(3) public charity. We are not government-funded or part of the U.S. Department of Veterans Affairs. If you or someone you know is struggling or in crisis, help is available right now. Call or text 988 and press 1 to reach the Veterans Crisis Line, or text 838255 for free, confidential support 24/7.
© Veterans Pathway Project Inc · 501(c)(3) · EIN 42-4534390 · About · Support